Returns


Right to withdraw from the contract

You have the right to withdraw from the contract without giving a reason. Remember, however, that the goods cannot have traces of use. To exercise the right to withdraw from the contract, inform us about your decision within 14 days from the day on which you or a third party other than the carrier and indicated by you physically received the purchased goods. Send us your declaration of withdrawal by e-mail to shop@greyiggy.pl.


The Buyer is not entitled to withdraw from the contract in the cases specified in detail in Art. 38 section 1 of the Act of May 30, 2014 on consumer rights.


Refund of money

In the event of withdrawal from the contract, we will refund the amount paid for the goods and the delivery cost (except for additional costs resulting from the selected delivery method other than the cheapest standard delivery method offered in our store), within 14 days in which we received the declaration of withdrawal from the contract.

We reserve the right to withhold the refund until we receive the returned goods or provide proof of their return.

If you choose to return your purchases via our returns page, proof that the returned goods have been sent back will be the return shipment status, which we will receive automatically once you have submitted your return.

The refund will be made using the same payment methods used in the original transaction, unless you agree to a different solution.


The Buyer is responsible for any reduction in the value of the returned products resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the products. We reserve the right to seek compensation from the Consumer in this respect, to the extent permitted by applicable law.


Return of goods

Returned items must be sent back immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from the contract. The deadline is considered met if the item is returned before the 14-day deadline expires.

The cost of returning the goods to our store is borne by the returning person, and the package must be secured in such a way that the goods are not damaged during transport.

We send the address for returning the goods by e-mail.