Regulations


§1 General Provisions

1.1. These regulations govern the rules for using the Online Store located at www.greyiggy.pl

1.2. The online store, operating at www.greyiggy.pl (hereinafter referred to as: GreyIggy Online Store), is run by registered in CEIDG under the name EkoAudyt Miłosz Żurek, NIP number - 9251975117.

1.3. Contact details enabling the Buyer to contact the Seller:

- postal address:

  Świerkowa 5

  67-100 Nowa Sól

- e-mail address: shop@greyiggy.pl

- phone number: +48 781168221

1.4. The Regulations of the GreyIggy Online Store are continuously posted on the website https://en.greyiggy.pl/s/regulations in a way that enables Customers to obtain, reproduce and record its content. The Regulations are also made available to Customers before concluding the contract. 

 

§2 Definitions

The terms used in these regulations mean: 

2.1. Working days - days from Monday to Friday, except public holidays in Poland,

2.2. Consumer – a natural person within the meaning of Art. 221 of the Civil Code, 

2.3. Entrepreneur with consumer rights - a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available under the provisions of on the Central Registration and Information on Economic Activity,

2.4. Entrepreneur - means a natural person, a legal person or an organizational unit that is not a legal person, which is granted legal capacity by law, conducting business or professional activity on its own behalf and performing a legal act directly related to its business or professional activity,

2.5. Service Provider/Seller – EkoAudyt Miłosz Żurek, 

2.6. Online store - online store run at www.greyiggy.pl by EkoAudyt Miłosz Żurek,

2.7. Civil Code - Act of April 23, 1964 (Journal of Laws 2020.1740),

2.8. Goods and Services - all services provided and goods that are the subject of a sales contract between the Seller and the Buyer,

2.9. Regulations - these regulations for the provision of electronic services within the meaning of Art. 8 of the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2020.344),

2.10. Customer/Buyer - a natural person, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity, who places or plans to place an Order in the Online Store using electronic means, including a Consumer, an Entrepreneur with Consumer rights and an Entrepreneur,

2.11. Order - the Customer's declaration of will, in which the Customer accepts the Seller's sales offer, which includes in particular the price, type and quantity of Goods or Services under the sales contract via the Online Store 

2.12. Sales Agreement - a Product sales agreement concluded between the Customer and the Seller via the Online Store,

2.13. Consumer Rights Act - Act of May 30, 2014 on consumer rights (Journal of Laws 2020.287).

 

§ 3 Rules for using the online store

3.1. The prices of all goods and services offered by the Store are gross prices (VAT exempt) and are expressed in Euro or USD. The Customer selects the currency in which the offered Products are presented.

3.2. The prices appearing on the GreyIggy store website, as well as the descriptions of goods and services, constitute commercial information only, and not an offer within the meaning of the Civil Code. They become binding - for the purposes of concluding a specific contract - upon acceptance of the order for execution by the Seller.

3.3. The Seller uses discount codes in the GreyIggy Online Store, authorizing the purchase of goods with a discount included in the coupon. Discount codes cannot be exchanged for cash.  

3.4. To place an order in the GreyIggy Online Store, you must accept these Regulations. 

3.5. To successfully place an order in the GreyIggy Online Store, you must have a device with Internet access that allows you to browse websites, as well as a keyboard or other device that allows you to correctly fill out electronic forms. It is recommended to use the latest versions of web browsers: Firefox, Chrome, Internet Explorer, Microsoft Edge, Opera, Safari for OS X, etc. 

3.6. The Online Store website uses Responsive Web Design (RWD) technology, which adapts the website content to the device on which it is displayed. The Store's website is ready to be displayed on both desktop computers and mobile devices.  

3.7. The GreyIggy Online Store website has an SSL certificate - a secure communication encryption protocol. 

 

§ 4 Terms of concluding a sales contract

4.1. Orders in the GreyIggy Online Store can be placed by completing the appropriate forms available on the store's website. 

4.2. When placing an order, the customer is obliged to provide correct personal data: name and surname, residential address, e-mail address and mobile phone number. 

4.3. After receiving the order, the Seller confirms its receipt. The order is confirmed by the Seller sending the Customer an appropriate e-mail to the address provided in the order form.

4.4. The content of the sales contract is made available and recorded by making these Regulations available on the Online Store website and sending appropriate information to the Customer's e-mail address provided when placing the order, referred to in §4 point. 4.2. 

4.5. Placing Orders in the GreyIggy Online Store is possible 24 hours a day, every day of the year. Orders are processed on Business Days.

 

§ 5 Payment method and payment deadline

5.1. In the GreyIggy store you can pay in one of the following ways: 

- traditional transfer to the Seller's bank account,

- online transfer by credit card,

- PayPal online transfer.

5.2. We do not accept cash on delivery. 

5.3. After placing the order, the Customer receives by e-mail (if choosing a traditional transfer) the bank account number to which the appropriate amount should be transferred. Once the payment is credited to the bank account of the GreyIggy store, the order is transferred for processing.

5.4. The GreyIggy online store allows payment via the following external electronic payment services:

- Przelewy24,

- PayPal,

5.5. The customer is obliged to make payment using one of the above-mentioned methods within 5 calendar days from the date of conclusion of the sales contract. Otherwise, the Order will be canceled.

 

§ 6 Delivery and shipping

6.1. The ordered goods are delivered within the territory of the Republic of Poland and other countries and take place at the address indicated by the Customer in the order form. 

6.2. In the case of online payment, ordered goods are shipped within 1 to 5 business days from the moment the money is credited to our account. The exception are larger orders or orders tailored to individual customer requirements for which the processing time may be up to 8 business days. The Seller will make every effort to meet the declared deadline. If it is impossible to ship the goods within the specified time, the Buyer will be informed immediately. Shipping time does not include the time of delivery of the Order by the carrier.

6.3. If the Customer chooses the payment method by traditional transfer, the order processing time is counted from the date of crediting the Seller's bank account or settlement account.

6.4. If, as part of one order, the Buyer purchased products with different lead times, the order will be completed on the date appropriate to the Product with the longest lead time.

6.5. Delivery of the ordered Goods takes place via:

- Poczta Polska (Polish Post),

- Courier DPD.

6.6. When the goods are handed over to the courier company, the Buyer is notified of this fact by sending an e-mail to the address provided in the order.

6.7. The costs of delivering the Goods, which, in addition to the price for the Goods, are borne by the Customer, are provided on the Store's website when placing the Order.

 

§ 7 Withdrawal from the contract

7.1. Subject to point 7.10 of this paragraph, the Customer who is also a Consumer who has concluded a distance contract may withdraw from it without giving a reason by submitting an appropriate declaration within 14 days. Send a declaration of withdrawal by e-mail to the e-mail address provided in § 1.3 of the Regulations.

7.2. In the event of withdrawal from the contract, the Sales Agreement is considered null and void, and the Consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the Seller proposed that he will pick up the Product himself. To meet the deadline, it is enough to return the Product before its expiry.

7.3. The Consumer is liable for any reduction in the value of the Product resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product. In order to determine the nature, characteristics and functioning of the Product, the Consumer should handle and inspect the Products only in the same way as he could do it in a stationary store. The returned Product must not show any traces of use or dog hair.

7.4. The Seller has the right to charge the Consumer with costs related to reducing the value of the returned Product or costs related to restoring the Product to its original condition, e.g. cleaning or labeling costs.

7.5. Subject to point 7.3 and 7.8 of this paragraph, the Seller will refund the value of the Product along with its delivery costs using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return that does not involve any costs for him. Subject to point 7.7 of this paragraph, the refund will be made within 14 days from the moment the Seller receives the declaration of withdrawal from the Sales Agreement.

7.6. If the Consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method offered by the Online Store, the Seller is not obliged to refund the additional costs incurred by him.

7.7. If the Seller has not offered to collect the Product from the Consumer himself, he may withhold the refund of payments received from the Consumer until he receives the Product back.

7.8. The Consumer withdrawing from the Sales Agreement, in accordance with point 7.1 of this paragraph, shall only bear the costs of returning the Product to the Seller. The consumer is obliged to properly secure the returned Product to prevent it from being damaged during transport.

7.9. The fourteen-day period in which the Consumer may withdraw from the contract is counted for the contract under which the Seller releases the Product being obliged to transfer its ownership - from the date on which the Consumer (or a third party indicated by him, other than the carrier) took possession of the Product in possession.

7.10. The right to withdraw from a distance contract is not available to the Consumer in the case of a Sales Agreement, among others. in which the subject of the service is non-prefabricated goods, manufactured according to the Consumer's specifications or serving to meet his individual needs.

7.11. Both the Seller and the Customer have the right to withdraw from the Sales Agreement if the other party fails to perform its obligation within a strictly specified period.

7.12. Detailed information can be found in the Returns page.

 

§ 8 Complaints

8.1. The basis and scope of the Seller's liability towards the Customer for non-compliance of the Product with the Agreement are specified in generally applicable legal provisions and the following provisions of the Regulations.

8.2. The Seller is obliged to deliver the product without defects. 

8.3. If mechanical damage is found during delivery or if a complaint is directed to the Seller, the Buyer should send information about this fact electronically to shop@greyiggy.pl. In the notification, it is recommended to indicate the defect that the Customer believes the goods have, and, if possible, to document the defect, the date of occurrence of the defect, and a request for a method of bringing the goods into compliance with the contract in accordance with Art. 560 et seq. Civil Code and providing contact details. The above requirements are recommendations, their absence does not affect the effectiveness of the complaint.  

8.4. The Seller will respond to the notification within 14 days of receiving the notification. Failure to respond by the Seller within the above deadline means that the Seller considered the complaint justified. 

8.5. Detailed information regarding the possibility for a Customer who is a Consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:  

8.5.1. http://www.uokik.gov.pl/spory_konsumenckie.php

8.5.2. http://www.uokik.gov.pl/sprawy_indywidualne.php

8.5.3. http://www.uokik.gov.pl/wazne_adresy.php

8.6. The Customer who is a Consumer has in particular (but not exclusively) the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims: 

8.6.1. The customer is entitled to apply to a permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request to resolve a dispute arising from the concluded Sales Agreement. The regulations for the organization and operation of permanent consumer arbitration courts are set out in the Regulation of the Minister of Justice of July 6, 2017 on determining the regulations for the organization and operation of permanent consumer arbitration courts attached to voivodeship trade inspection inspectors. (Journal of Laws of 2017, item 1356). 

8.6.2. The customer is entitled to contact the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request for an out-of-court resolution of the dispute between the Customer and the Seller. Information on the rules and procedure of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of individual Provincial Inspectorates of the Trade Inspection. 

8.6.3. The customer may submit a pgrievance via the ODR online platform: http://ec.europa.eu/consumers/odr/. The ODR platform is also a source of information on forms of out-of-court resolution of disputes that may arise between entrepreneurs and consumers.

 

§ 9 Rules for publishing opinions

9.1. The Seller allows you to publish opinions about Products on the Online Store's website.

9.2. An opinion about a Product may only be issued for Products actually purchased in the Seller's Online Store and by the Customer who purchased the reviewed Product. It is prohibited to conclude fictitious or sham Sales Agreements in order to provide opinions about the Product. An opinion about the Online Store may be issued by a person who is a Customer of the Online Store.

9.3. Adding opinions by Customers cannot be used for illegal activities, in particular for activities constituting an act of unfair competition or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties. When adding an opinion, the Customer is obliged to act in accordance with the law, these Regulations and good practices.

9.4. The Seller ensures that published opinions about the Products come from its Customers who purchased a given Product. For this purpose, the Seller requires that the opinion be verified before it is published. Verification consists in checking the compliance of the opinion content with the Regulations, and most importantly - whether the person giving the opinion is a Customer of the Online Store - in this case, the Seller checks whether this person made a purchase in the Online Store (e.g. by checking whether the author of the opinion is in the Store's Customer database). , and in the case of an opinion about a Product, she additionally checks whether she purchased the reviewed Product. Verification takes place without undue delay.

9.5. In case of doubts of the Seller or objections addressed to the Seller by other customers or third parties as to whether a given opinion comes from the Customer or whether a given Customer has purchased a given Product, the Seller reserves the right to contact the author of the opinion in order to clarify and confirm that he is actually a Customer of the Online Store. and purchased the reviewed Product.

9.6. Opinions are subjective statements of customers and do not constitute the opinion of the Seller.

9.7. The Buyer/Customer is obliged to post opinions that do not violate applicable law or the rights of third parties. He is fully responsible for the statements he places in the GreyIggy Online Store.

9.8. The Seller does not post or order any other person to post false opinions or recommendations of Customers and does not distort Customers' opinions or recommendations in order to promote its Products. The seller provides both positive and negative opinions. The seller does not provide sponsored reviews.

 

§ 10 Personal data 

10.1. The administrator of personal data is the Seller. 

10.2. The principles of personal data protection can be found in the Privacy Policy of the GreyIggy online store, available on the website https://greyiggy.pl/s/polityka-prywatnosci.

 

§ 11 Final Provisions

11.1. The Seller reserves the right to introduce changes to these Regulations for important reasons. Any changes to the Regulations enter into force on the appropriate date specified by the Seller, but no less than 7 days.  

11.2. The amended Regulations are binding on the Buyer/Customer if the requirements specified in Art. 384 and 384[1] of the Civil Code, i.e. he was properly notified of the changes and did not terminate the contract within 14 calendar days from the date of notification. 

11.3. Pursuant to Art. 8 section 3 point 2 letter b of the Act of 18/07/2002 on the provision of electronic services, the entity using the GreyIggy Online Store website is obliged not to post illegal content on this website. 

11.4. In matters not regulated by these regulations, the relevant provisions of the Civil Code and the Act of May 30, 2014 - on consumer rights will apply. 

11.5. These Regulations are available at the website address https://greyiggy.pl/s/regulamin.

11.6. Contracts with the seller are concluded in Polish or English.  

11.7. The Regulations is valid from 01.01.2024.